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Aristel Networks offer a standard 12* month warranty from the date of invoice. 

*Yeastar MyPBX and Synway have a 2-year warranty 

Consumable items, such as batteries, belt clips, curly cords, brackets, handset antennas as well as all refurbs/repairs, come with a 3-month warranty.

It is important to note that the warranty system operates only for manufacturing workmanship defects.

The following will void the warranty of an item:

    1. If the item is out of the warranty period – 12 months for hardware/3 months for consumables (including batteries, belt clips, curly cords, brackets, handset antennas etc) and repair/refurbished items. 
    2. If the item is damaged (including lightning/power surge/water damage) 
    3. If no adequate Fault Report is provided 
    4. If no RA number is provided with the item 
    5. If it is not an Aristel Networks supplied item 


Aristel Networks recommends that Dealers maintain critical spare stock to meet the customer’s immediate needs while a replacement unit is being sent by Aristel Networks. 

Service call-outs are at the responsibility and cost of the dealer