Aristel Networks offer a standard 12* month warranty from the date of invoice.
*Yeastar MyPBX and Synway have a 2-year warranty
Consumable items, such as batteries, belt clips, curly cords, brackets, handset antennas as well as all refurbs/repairs, come with a 3-month warranty.
It is important to note that the warranty system operates only for manufacturing workmanship defects.
The following will void the warranty of an item:
- If the item is out of the warranty period – 12 months for hardware/3 months for consumables (including batteries, belt clips, curly cords, brackets, handset antennas etc) and repair/refurbished items.
- If the item is damaged (including lightning/power surge/water damage)
- If no adequate Fault Report is provided
- If no RA number is provided with the item
- If it is not an Aristel Networks supplied item
Aristel Networks recommends that Dealers maintain critical spare stock to meet the customer’s immediate needs while a replacement unit is being sent by Aristel Networks.
Service call-outs are at the responsibility and cost of the dealer